-
Q?
Is my reservation refundable?
-
A.
Yes, as long as you cancel your service 24 hours prior.
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Q?
Is it by law in Mexico to have car seats for kids?
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A.
No
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Q?
Do you have car seats for children ?
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A.
Yes
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Q?
I am flying standby, can I change last minute my reservation?
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A.
Yes, as long you advise us 2 hours prior and will be subject to availability on type of service.
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Q?
Do you give transportation for me and my dog?
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A.
No.
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Q?
Do you have handicapped equipped vehicles?
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A.
No.
-
Q?
Are you insured?
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A.
Yes.
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Q?
Will somebody be waiting for us at the airport with our name?
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A.
No our representatives will hold a CANCUN EXPRESS sign.
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Q?
How do I find you at the Airport?
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A.
You will find our representatives wearing a white shirt holding a CANCUN EXPRESS sign.
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Q?
Where do I find you at the airport?
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A.
Once you clear customs, go outside thru the sliding glass doors and you will find a CANCUN EXPRESS Representative.
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Q?
What type of vehicle will I be getting?
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A.
Most of our vehicles are vans.
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Q?
How long do I have to wait at the airport for my vehicle?
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A.
As soon as you contact our Representative you will be taken to your vehicle right away. If the vehicle is not ready there is a maximum of 20 minutes wait.
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Q?
Can I change my pick up time on my departure date?
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A.
Most of the times it is possible, but you will need to contact our office in Cancun.
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Q?
Will I have to share my vehicle?
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A.
No you will not share it at all. Just your party.
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Q?
Will we stop anywhere else?
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A.
You will go directly to your hotel.
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Q?
Is there a bus service to my hotel?
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A.
No. Only to the Marriot Courtyard.
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Q?
Can I take the bus at the airport to go somewhere else? (Another city)
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A.
No, it will take you only to the bus station in Cancun or Playa del Carmen.
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Q?
How often the buses depart from the airport to the bus station?
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A.
Every hour.
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Q?
Until what time the bus runs from the airport to the bus station?
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A.
Until 8pm.
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Q?
How much is the ferry to Isla Mujeres?
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A.
It is around $6.00usd one way or $12.00usd round trip.
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Q?
How much is the ferry to Cozumel?
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A.
It is around $12.00usd one way or $22.00usd round trip.
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Q?
At what time is the last ferry to Isla Mujeres?
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A.
At 11:30pm.
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Q?
At what time is the last ferry to Cozumel?
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A.
At 10:00pm
-
Q?
At what time is the first ferry from Isla Mujeres ?
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A.
At 5:30am
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Q?
At what time is the first ferry from Cozumel?
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A.
At 6am.
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Q?
Can I stop for grocery shopping?
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A.
No. Unless you have prearranged that service with our Customer Service Department.
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Q?
Does the driver speak English?
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A.
Few of them speak English.
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Q?
Can you take me from my arrival hotel to my departure hotel?
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A.
No. We do not service from one hotel to another one.
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Q?
Will somebody be waiting for us at the airport with our name?
-
A.
No our representatives will hold a CANCUN EXPRESS sign.
-
Q?
Are you insured?
-
A.
Yes.
-
Q?
Do you have car seats?
-
A.
Yes
-
Q?
Is it by law in Mexico to have car seats for kids?
-
A.
No.
-
Q?
Do you have handicapped equipped vehicles?
-
A.
No.
-
Q?
Do you give transportation for me and my dog?
-
A.
No.
-
Q?
Is my reservation refundable?
-
A.
Yes, as long as you cancel your service 24 hours prior.
-
Q?
I am flying standby, can I change last minute my reservation?
-
A.
Yes, as long you advise us 2 hours prior and will be subject to availability on type of service.
Cancún & Riviera Maya Private Transports