FAQs

Q?

Is my reservation refundable?

A.

Yes, as long as you cancel your service 24 hours prior.

Q?

Is it by law in Mexico to have car seats for kids?

A.

No

Q?

Do you have car seats for children ?

A.

Yes

Q?

I am flying standby, can I change last minute my reservation?

A.

Yes, as long you advise us 2 hours prior and will be subject to availability on type of service.

Q?

Do you give transportation for me and my dog?

A.

No.

Q?

Do you have handicapped equipped vehicles?

A.

No.

Q?

Are you insured?

A.

Yes.

 

Q?

Will somebody be waiting for us at the airport with our name?

A.

No our representatives will hold a CANCUN EXPRESS sign.

Q?

How do I find you at the Airport?

A.

You will find our representatives wearing a white shirt holding a CANCUN EXPRESS sign.

Q?

Where do I find you at the airport?

A.

Once you clear customs, go outside thru the sliding glass doors and you will find a CANCUN EXPRESS Representative.

Q?

What type of vehicle will I be getting?

A.

Most of our vehicles are vans.

Q?

How long do I have to wait at the airport for my vehicle?

A.

As soon as you contact our Representative you will be taken to your vehicle right away. If the vehicle is not ready there is a maximum of 20 minutes wait.

Q?

Can I change my pick up time on my departure date?

A.

Most of the times it is possible, but you will need to contact our office in Cancun.

Q?

Will I have to share my vehicle?

A.

No you will not share it at all. Just your party.

Q?

Will we stop anywhere else?

A.

You will go directly to your hotel.

Q?

Is there a bus service to my hotel?

A.

No. Only to the Marriot Courtyard.

Q?

Can I take the bus at the airport to go somewhere else? (Another city)

A.

No, it will take you only to the bus station in Cancun or Playa del Carmen.

Q?

How often the buses depart from the airport to the bus station?

A.

Every hour.

Q?

Until what time the bus runs from the airport to the bus station?

A.

Until 8pm.

Q?

How much is the ferry to Isla Mujeres?

A.

It is around $6.00usd one way or $12.00usd round trip.

Q?

How much is the ferry to Cozumel?

A.

It is around $12.00usd one way or $22.00usd round trip.

Q?

At what time is the last ferry to Isla Mujeres?

A.

At 11:30pm.

Q?

At what time is the last ferry to Cozumel?

A.

At 10:00pm

Q?

At what time is the first ferry from Isla Mujeres ?

A.

At 5:30am

Q?

At what time is the first ferry from Cozumel?

A.

At 6am.

Q?

Can I stop for grocery shopping?

A.

No. Unless you have prearranged that service with our Customer Service Department.

Q?

Does the driver speak English?

A.

Few of them speak English.

Q?

Can you take me from my arrival hotel to my departure hotel?

A.

No. We do not service from one hotel to another one.

Q?

Will somebody be waiting for us at the airport with our name?

A.

No our representatives will hold a CANCUN EXPRESS sign.

Q?

Are you insured?

A.

Yes.

Q?

Do you have car seats?

A.

Yes

Q?

Is it by law in Mexico to have car seats for kids?

A.

No.

Q?

Do you have handicapped equipped vehicles?

A.

No.

Q?

Do you give transportation for me and my dog?

A.

No.

Q?

Is my reservation refundable?

A.

Yes, as long as you cancel your service 24 hours prior.

Q?

I am flying standby, can I change last minute my reservation?

A.

Yes, as long you advise us 2 hours prior and will be subject to availability on type of service.